Rental Polices

Additional Drivers:

• All additional drivers must meet ALL rental qualifications in regard to age and driving record as well as all other standard rental qualifications.
• Must appear at the rental counter with the primary renter.
• Must present a valid driver's license.
• Must sign the rental agreement

Below are Alamo's policies on age requirements:

• The primary renter of the vehicle must be 25 years of age, or for select corporate contracts and international tour accounts, the minimum age is 21.

• Additional drivers must meet the same eligibility requirements as the Primary driver

• All drivers must show a valid driver's license at time of rental.

• Rental rates may be higher for renters aged 21 - 24.

• Certain specialty and larger sized vehicles may not be rented to younger drivers.

• Some locations maintain maximum age limits.

• Alamo reserves the right to refuse rental of a vehicle if the renter demonstrates inability to handle road rules and conditions.

• Military or Government personnel on official orders renting at government rates may rent at 18 years of age (see Government/Military Rates).

Alamo permits renters to drive the vehicle only into specific countries based on the original pick up country.

Please inquire at time of rental for details.

The rental vehicle must be returned to a location within the country the vehicle was originally rented from.

As a customer, you have a choice as to how you would like to pay for fuel.

You will be provided with two options, both starting with a full tank of fuel in your vehicle at the time of rental.

Option 1: Upfront Fuel
This option allows a renter to pay for the full tank of gas at the time of rental and return the tank empty. No refunds will be given for unused gas.

Option 2: Return Full or Pay Alamo for Gas
This option allows a renter to return the vehicle with a full tank of gas or pay Alamo at the end of the rental for gas used but not replaced. Price per gallon/litre will be higher than local fuel prices.

Important Note: For Europeans booking in the US and Canada, unless included in the rate package, payment for this tank will be required at time of rental. No refund will be given for fuel purchased but not used.

The total upfront fuel charge reflected is an estimate based on current prices and the average tank size for the car class reserved. This charge may change upon time of rental.

For rentals in the United States and Canada, the following is required when renting a luxury car.

Requirements for renters with proof of airline arrival:

• Major credit card in renter's name presented at time of rental (No cash deposits allowed)

• Present an airline ticket, receipt, itinerary, or boarding pass in renter's name

Requirements for renters with no proof of airline arrival:

• Verifiable home phone

• Verifiable home address (such as on a utility bill)

• Major credit card in renter's name presented at time of rental (No cash deposits allowed)

In the case of a "no show" of a customer, the reservation will be canceled. Alamo charges a fee on the renters credit card for vehicles that are reserved but not rented, if the reservation was not canceled within 24 hours of the anticipated arrival.

Guaranteed Reservations are required on all specialty vehicles, such as minivan, 4-wheel drive, and convertible car classes at all Corporate locations and at participating licensee locations.

The following credit cards are accepted for Guaranteed Reservations:

• MasterCard

• Visa

• American Express

On the last day of the maximum period, the renter must return to a rental location to request a new Rental Agreement for additional days. Additional days are subject to availability if a vehicle is not reserved before hand

The maximum rental period of 30 days applies to Mexico.

Alamo holds the renter responsible for the safe return of the rental vehicle in the same condition as it was rented, except for normal wear and tear.

Unless prohibited by law, a renter may be held responsible for all damages, including loss of use, should the vehicle be damaged in an accident, stolen or vandalized. This is the case regardless of fault. Whether who is at fault in the accident, the renter may be asked to pay for the damage up to and including the total cost of replacing the vehicle in case of a total wreck or loss.

Be sure any estimated damage to the vehicle has been recorded properly before leaving the rental location.